Delivery Policy
1. Introduction
The purpose of this policy is to detail how our office furniture is delivered countrywide; and delivered and assembled in metro areas as detailed below and all other areas of Australia.
2. Types of Deliveries:
Pick up Customer
Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly, unless otherwise specified on the product page.
Basic tools will be required to complete the assembly, including an electric drill to fix some desk and table tops.
Not all items are available for collection. Please refer to information on individual products on our website.
Flat Pack Delivery – Metro
Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture, including an electric drill/driver to fix some desk and table tops
Flat Pack Delivery – Outside Metro Areas
Items will be delivered boxed or palletized. Boxes will be dropped off at the nearest ground floor entrance. Delivery is priced for a ground floor drop off only. If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Alternatively, a tailgate truck may be required at an additional cost. Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops
Delivery and Assembly – Metro only
Items will be delivered, assembled on site, placed in position and all packaging will be removed. Chairs may be delivered assembled in plastic wrapping, Metal Storage may be delivered assembled in boxes.
This option is only available to customers residing in one of our delivery areas. Our website – www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page. Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery/assembly zones or not. Some items require specialized assembly. Please refer to information on individual products on our website – POA.
**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer
3. Delivery Rates:
Brisbane, Sydney, Melbourne, Perth and Adelaide Metro Areas.Â
FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne, Perth or Adelaide
$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney, Melbourne, Perth or Adelaide
$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney, Melbourne. Perth and Adelaide areas are POA
**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer
All Other Areas (non-metro) – POA
Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location. If the items are palletized and no forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Alternatively, a tailgate truck may be required at an additional cost. Items are fully insured during transit. Consignments can usually be tracked only
4. PLEASE NOTE – We do not deliver to PO Boxes
5. Delivery Time Frames
Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.
We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
It is recommended that Authority to Leave is granted if safe to do so.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.
Please note that in the event of a lockdown, deliveries may be paused or revert to contactless drop offs only. We will follow all health guidelines at the time.
Please note that we have no control over international shipping and container delays. We will make every effort to keep customers informed of delays.
6. Delivery Terms & Conditions
Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver. It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; height restrictions for delivery vehicles, street parking; opening hours if not open 8.30am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a site induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:
- 10 minutes and under – No charge
- 11-20 minutes – $20 + GST per person
- 21-30 minutes – $30 + GST per person
- 30-60 minutes – $60 + GST per person
- 60 minutes or longer – POA
If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).
In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)
For Flat Pack Deliveries – If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $60 Re-Delivery Fee and a $20 Administration Fee (Total Fee $80.00). This fee is to be paid before the delivery is rescheduled. Payment can be made either by phoning the office with credit card details or by bank transfer.
For Delivery/Assembly Services – If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs (Manpower, Fuel, Loading/unloading time etc).This fee is to be paid before the delivery is rescheduled. Payment can be made either by phoning the office with credit card details or by bank transfer.
PLEASE NOTE – We require a minimum of 48 hours’ notice to cancel or change a delivery/assembly date.
Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.
Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering.
We need to know if there is a lift or if the driver/installer will have to carry items up stairs. We will try to ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.
We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.
Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the existing order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.
Please ensure there is sufficient space for our installers to assemble the furniture they have delivered and to complete their tasks safely
Our Commitment to Safely Transporting Goods
Fast Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers
To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavor to ensure that all freight packaged and delivered on our behalf is done so correct and safely.
To achieve this, we have:
a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein;
b) reviewed and updated our Delivery Policy to include references to the amended HVNL-COR Law and
c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations
More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility
At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.
Policy Developed: Â Â Â Â Â Â Â Â September 2011
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2012
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â June 2014
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2014
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â October 2014
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2015
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2016
Reviewed: Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2017
Reviewed: Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2018
Reviewed: Â Â Â Â Â Â Â Â Â Â Â Â Â Â December 2018
Reviewed: Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2019
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2020
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2021
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2022
Reviewed:Â Â Â Â Â Â Â Â Â Â Â Â Â Â July 2024
Next Review:Â Â Â Â Â Â Â Â Â Â Â Â July 2025
